Do you still rely on manual call reviewing methods? Do you want to review more calls quickly?  Do you want to understand agent performance? If so, commence your journey with beyondQA  Contact Center Quality Management Software. 

How our beyondQA Contact Center Quality Assurance Software help your business

Call monitoring : 

beyondQA has a call monitoring feature that automatically listens and analyzes customer conversation without help of the quality analyst. It evaluates agent performance with help of the various metrics such as communication skills, compliance, problem resolution and more. 

Automatic evaluation of customer interaction : 

With help of the Artificial intelligent easily evaluate customer conversation across channel across the channels such as voice calls, live chat and email. 

Custom QA scorecard : 

Based on the business requirements, organizations can create evaluation forms.   Users can use various checklists, instead of using normal check lists.  

Performance tracking : 

Manager incessantly tracking each agent performance as well as entire contact center performance. Managers can track various metrics such as quality score, compliance, customer handling along with communication skills.  

Coaching management:  

 improve agent performance through structured coaching. Instead of providing general feedback, managers can identify specific areas where agents need improvements. 

So, those features help your business immensely.  

In a nutshell: 

beyondQA measures all metrics effectively and delivers flawless results. In addition, it is suitable for all types of the business.