The Rise of Conversational AI in the Modern Global Call Center...

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2025-11-21 10:06:56 -

The Rise of Conversational AI in the Modern Global Call Center Marketplace

At the very heart of the revolution transforming the call center ai market lies the remarkable and rapid advancement of conversational AI. This technology, encompassing both text-based chatbots and voice-activated voicebots (also known as Interactive Voice Response or IVR systems on steroids), represents the frontline of automated customer interaction. Early generations of these bots...

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