How Online Reputation Management Influences Customer Decisions

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2026-01-12 10:23:39

Think of it this way: before anyone buys from a brand today, their first interaction is often digital, not face-to-face. They check reviews, look for ratings, and read what other customers are saying. In those few minutes, their perception is shaped—and that perception determines whether they buy, ignore, or even research a competitor. This is where Reputation Management plays a crucial...

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